Help Centre
Everything you need to know about partnering, collaborating, and scaling with KRMR Solutions.
1. Getting Started
Starting a Project Partner Cycle
Partnering with KRMR Solutions begins with scheduling a complimentary 15-minute scoping call via our homepage calendar booking link. During this call, our engineering consultants assess your technical requirements and define the project milestones.
Onboarding & Workspace Setup
Once the contract agreement is verified, we set up a dedicated secure workspace. Our team shares project management boards (Trello/Jira), initiates development Slack channels, and grants your team access to repository branches.
Project Kickoff & Requirements Verification
We host a kickoff meeting to freeze product specifications, finalize UI/UX design systems, and verify target APIs. Following this, the development phase starts in 2-week sprint cycles.
2. Projects & Collaborations
Understanding Sprint Deliverables
We operate in agile 2-week sprints. At the end of each sprint, functional increments are deployed to a secure staging environment (e.g., staging.krmrsolutions.com) for client review.
Feedback & Approval Cycles
Client feedback is cataloged via shared boards and reviewed during sprint planning. Once a feature is approved on staging, the code is prepared for release and deployment to production.
Intellectual Property & Source Code Handoff
KRMR Solutions operates under a strict work-for-hire model. Full ownership of all custom design assets, staging servers, database configurations, and source code transfers directly to you upon final settlement.
3. Services & Licensing
Custom vs. Ready-Made Licensing
We offer both custom bespoke development (100% tailor-made enterprise software) and ready-made platform licensing. Ready-made solutions (e.g., e-commerce, classified ads, and school ERPs) allow for rapid market launch with flexible licensing plans.
Shopify & WordPress Extensions
We customize themes, build custom checkout apps, and connect high-performance microservice APIs to Shopify and WordPress setups, ensuring maximum performance and conversion rates.
Enterprise Integrations
We engineer customized ERP extensions, SAP modules, and secure client-facing portals connected to your internal database schemas under high-availability SLAs.
4. Payments & Invoicing
Milestone-Based Billing
Our projects follow clear, transparent milestone payment plans (e.g., 30% advance on kickoff, 40% mid-project review, 30% upon final staging approval and launch).
Accepted Payment Options
We support secure card payments, direct bank wires, and UPI transfers processed securely via Stripe and Razorpay integrations.
Maintenance & Retainer Fees
Ongoing monthly maintenance covers server monitoring, OS security upgrades, database backups, and emergency bug fixes to keep your platforms running smoothly.
5. Privacy & Security
Corporate NDA Compliance
We protect all proprietary logic, source code, and client databases. Non-Disclosure Agreements (NDAs) are signed prior to sharing any technical credentials or database schema designs.
Security Encryption Standards
All application endpoints, database queries, and client portals employ AES-256 data-at-rest encryption and TLS 1.3 in-transit encryption as standard protocol.
Server & Cloud Infrastructure Security
We host client platforms on highly secure, isolated cloud instances (AWS, GCP, or DigitalOcean) configured with strict firewall rules, SSH-only access, containerized environments (Docker), automated database snapshots, and optional Cloudflare DDoS mitigation to ensure maximum security and high uptime.
Vulnerability Disclosure
For any suspected security vulnerabilities, contact our dedicated security desk at security@krmrsolutions.com. Reports are triaged immediately and patched within 12 hours.
6. Troubleshooting & FAQs
Reporting Staging Bugs
Bugs found during your staging review can be reported in your dedicated Slack channel or filed as an issue on our ticketing system. These are triaged and fixed within the active sprint cycle.
Critical Production Support (SLA)
Under our standard support SLA, critical production issues (e.g., server downtime, payment checkout blockages) are resolved within 24 hours of filing a ticket.
Billing & Refund Disputes
Failed transactions or invoice disputes are resolved within 5-7 business days. For help with payments, get in touch with our billing desk at hello@krmrsolutions.com.
Still Need Help?
Can’t find what you’re looking for? Get in touch directly with our support team.